Return Policies

Returns, cancelling an order and Your Right To Cancel. 

You must get a returns number before returning and good to us. We cannot accept any returns without a returns no.

We require original invoice number to process a return (emailed at time of order)

Please contact us with your order confirmation (emailed to you when the order was placed) to arrange return of any items 

Cancellation.

For all cancelled orders or items ordered incorrectly please ensure they are returned within 14 days of delivery date.

For goods not required or ordered by mistake, please ensure they are unused and in there orginal undamaged packaging.

Please not that we cannot refund PCB's if they have been open and the security seal has been broken.

All returns that are ordered my mistake or are no longer required will need to be return at your cost, and we recommend they are sent with some form of tracking and proof of delivery.

You do need to make sure it’s packaged in a way that means it doesn’t get damaged. We can ask you to pay if something gets damaged because it wasn’t packaged properly. We can also ask you to pay (or reduce your refund) if you’ve reduced the value of the item. eg item is damaged or scuffed.

For all goods not required or ordered by mistake and returned after the 14 days and upto 30 days we may be able to accept back but there will be upto 40% restocking charge  (depending on the manufacture).

 Carriage for goods not required or ordered by mistake cannot be refunded and any carriage cost you incurred to return to us will be at your expense.

Any returns sent back later than 30 days can not be refunded .

Faulty Items.

All items we sell have a 12 month Guarantee period from date of purchase. 

If your item is faulty you can return the item, once we have recieved it and confirmed the fault we will send a replacement out to you.

If you need your part faster you will need to re order your part on the website, and return the part to have the fault confirmed, then a refund will be issued.

Please note to have the part confirmed faulty the goods need to be sent back to the manufacture for testing this can take 1-4 weeks.

Please send all returns to: 

Heating Spares and Controls

5 Norton Rd

Pelsall

Walsall    

WS3 4AY

We recommend you send your goods back with a proof of signature, as we can not be responsible for any good lost in transit back to us.

We advise you package your returns adequately to ensure they are not damaged in transit.

We will do our best to process refunds and returns as fast as possible.